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CONTACTING MCAFEE AND NETWORK ASSOCIATES Last updated: February 25, 2002 This file is best viewed in Courier font to properly display special characters for various languages. _______________________________________________ WHAT'S IN THIS FILE - Technical Support - Customer Service - Download Support - AVERT Anti-Virus Research Site - McAfee Beta Program - On-Site Training - Reporting a Problem - Network Associates Offices Worldwide ________________________________________________ TECHNICAL SUPPORT Visit the Network Associates Technical Support KnowledgeCenter at: http://knowledge.nai.com The KnowledgeCenter provides: - For all customers, access to product FAQs, Documentation, White Papers, and the Message Board (read-only). - For PrimeSupport customers, access to search the KnowledgeBase, write into the Message Board, and contact technical support staff via e-mail. For information on PrimeSupport options, contact your sales representative or visit the web site: www.mcafeeb2b.com/support/primesupport/default.asp ________________________________________________ CUSTOMER SERVICE The Customer Service Department is available to connect you to technical support or to answer general (non-technical) questions such as: - Version Definition: information about Updates and Upgrades - Customer Queries: help with license entitlement, registration, grant number inquiries, technical support validation, and more - Find a Sales Representative: Corporate, US, and international sales offices Internet Access to Customer Service: E-mail: services_corporate_division@nai.com Web: www.nai.com www.mcafeeb2b.com Toll-Free Telephone Access to Customer Service: +1-888-VIRUS NO (+1-888-847-8766) Canada Latin America United States Monday - Friday, 8 a.m. - 8 p.m., Central Time 00800 12255624 Belgium Denmark Finland France Germany Italy Luxembourg Netherlands Norway Portugal Spain Switzerland United Kingdom 00800 3122 1287 Greece 1800 552171 Ireland 0800 995954 South Africa 020 522 827 Sweden 0800 3192 9147 Turkey Monday - Friday, 09:00 - 18:00, Local Time ________________________________________________ DOWNLOAD SUPPORT To download files, visit the McAfee download site: www.mcafeeb2b.com/naicommon/download/ - For DAT File Updates: www.mcafeeb2b.com/naicommon/download/dats/find.asp - For Product Upgrades: www.mcafeeb2b.com/naicommon/download/upgrade/login.asp Valid grant number required. Contact Network Associates Customer Service If you need help navigating or downloading files, call: +1-972-855-7044 ________________________________________________ AVERT ANTI-VIRUS RESEARCH SITE To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: www.mcafeeb2b.com/avert McAfee also seeks and appreciates general feedback. ________________________________________________ MCAFEE BETA PROGRAM To test pre-release software, or to read about the latest beta information, visit the McAfee beta web site located at: www.mcafeeb2b.com/beta/ To submit beta feedback on any McAfee product, send e-mail or log on to the Beta Web Forums. E-mail: avbeta@nai.com Beta Web Forums: http://naiforums.sento.com/~avbeta McAfee is devoted to providing solutions based on your input. ________________________________________________ ON-SITE TRAINING INFORMATION Contact Network Associates Customer Service or visit the web site at: www.mcafeeb2b.com/services/mcafee-training/default.asp ________________________________________________ REPORTING PROBLEMS If you find any problems with your McAfee product, please take a moment to review the product's README file. It includes detailed information on all Known Issues. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates or one of its resellers with your suggestions or concerns. ________________________________________________ NETWORK ASSOCIATES OFFICES WORLDWIDE Send correspondence to any of the following Network Associates locations. United States: Network Associates Customer Service 4099 McEwen Dallas, TX 75244 USA Phone: +1-888-VIRUS NO or +1-888-847-8766 Network Associates offices outside the United States: Network Associates Australia Level 3 40 Miller Street North Sydney, 2060 NSW Australia Phone: +61-2-9761-4200 Fax: +61-2-9761-4499 Network Associates Austria Pulvermeuhlstrasse 17 Linz, Austria Postal Code A-4040 Phone: +43-732-757-244 Fax: +43-732-7572-4420 Network Associates Belgique BDC Heyzel Esplanade, boεte 43 1020 Bruxelles Belgique Phone: +32-2-478-1029 Fax: +32-2-478-6621 Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj. - 51 Brooklin Novo - Sπo Paulo SP - 04575-060 - Brasil Phone: +55-11-5505-1009 Fax: +55-11-5505-1006 Network Associates Canada 139 Main Street, Suite 201 Unionville, Ontario Canada L3R 2G6 Phone: +1-905-479-4189 Fax: +1-905-479-4540 Network Associates People's Republic of China Room 913, Tower B Full Link Plaza No. 18 Chao Yang Men Wai Avenue Beijing People's Republic of China 100020 Phone: +86-10-6538-3399 Fax: +86-10-6588-5601 Network Associates People's Republic of China Room 1009, Lippo Plaza 222 Huai Hai Road (M) Luwan District ShangHai People's Republic of China 200021 Phone: +86-21-5396-6066 Fax: +86-21-5396-6200 Network Associates Denmark Lautruphoej 1-3 2750 Ballerup Danmark Phone: +45-70-277-277 Fax: +45-44-209-910 NA Network Associates Oy Mikonkatu 9, 5. krs. 00100 Helsinki Finland Phone: +358-9-527-070 Fax: +358-9-5270-7100 Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone: +33-1-4490-8737 Fax: +33-1-4522-7554 Network Associates GmbH Ohmstra▀e 1 D-85716 Unterschlei▀heim Deutschland Phone: +49-89-370-700 Fax: +49-89-3707-1199 Network Associates Hong Kong 14th Floor, Plaza 2000 2-4 Russell Street Causeway Bay, Hong Kong Phone: +852-2892-9500 Fax: +852-2832-9530 Network Associates Srl Centro Direzionale Summit Palazzo D/1 Via Brescia, 28 20063 - Cernusco sul Naviglio (MI) ITALY Phone: +39-02-926-501 Fax: +39-02-9214-1644 Network Associates Japan, Inc. Shibuya Mark City West 20F 1-12-1 Dougenzaka, Shibuya-ku Tokyo 150-0043, Japan Phone: +81-3-5428-1100 Fax: +81-3-5428-1480 Network Associates Latin America 1200 South Pine Island Road, Suite 375 Plantation, Florida 33324 United States Phone: +1-954-577-4290 Fax: +1-954-236-8031 Network Associates MΘxico AndrΘs Bello No. 10 4o. Piso Col. Polanco MΘxico D.F. C.P. 11560 Phone: +52-5-282-9180 Fax: +52-5-282-9183 Network Associates International B.V. Gatwickstraat 25 1043 GL Amsterdam The Netherlands Phone: +31-20-586-6100 Fax: +31-20-586-6101 Network Associates Philippines Unit 1717 Herrera Tower No 98 Herrera Street Salcedo Village, Makati City Philippines 1200 Phone: +63-2-817-4106 Fax: +63-2-817-4112 Network Associates Portugal Av. da Liberdade, 114 1269-046 Lisboa Portugal Phone: +351-21-340-4543 Fax: +351-21-340-4596 Net Tools Network Associates South Africa Hawthorne House St. Andrews Business Park Meadowbrook Lane Bryanston, Johannesburg South Africa 2021 Phone: +27-11-700-8200 Fax: +27-11-706-1569 Network Associates South East Asia 1 Temasek Avenue Millenia Tower #21-02 Singapore 039192 Phone: +65-222-7555 Fax: +65-220-7255 Network Associates Spain Orense 4, 4a Planta. Edificio Trieste 28020 Madrid Spain Phone: +34-91-418-8500 Fax: +34-91-556-1404 Network Associates Sweden DatavΣgen 3A Box 596 S-175 26 JΣrfΣlla Sweden Phone: +46-8-5808-8400 Fax: +46-8-5808-8405 Network Associates AG Baeulerwisenstrasse 3 8152 Glattbrugg Switzerland Phone: +41-1-808-9966 Fax: +41-1-808-9977 Network Associates International Ltd. 227 Bath Road Slough, Berkshire SL1 5PP United Kingdom Phone: +44-1753-217-500 Fax: +44-1753-217-520